A. Each Jobner piece is first researched by our team of designers with a special understanding of jewellery-making and its rich history, then handcrafted mindfully by artisans from Jaipur, Rajasthan, using time-honoured techniques passed down generations. We use naturally occurring precious and semi precious gemstones set on 22k gold plated-925 Silver. 

A. Jobner’s jewellery is created with a 1 micron thick, pure 22k Gold electroplated on 925 Silver base.

A. We strive for the highest possible level of accuracy in our product imagery. However, slight variations may occur due to lighting, screen calibration, and the natural characteristics of gemstones.

A. We strive for the highest possible level of accuracy in our product imagery. However, slight variations may occur due to lighting, screen calibration, and the natural characteristics of gemstones.

A. Yes, an account is required to be able to place your order. You may browse as a guest.

A. Yes, all your data is completely private and protected, stored safely with us for order completion purposes. All payments occur through secure payment gateways.

A. Click “Forgot Password” at the login page, and you will receive an email with instructions to reset your password.

A. Yes, we provide repair services, including re-plating options, to help maintain the longevity of your jewellery. Contact our customer service team for assistance, with a charge applied on actuals.

A. Yes, we offer design services and customisations on select pieces. Our team can provide insight on the possibilities in a scheduled consultation. Contact our customer care team to explore options.

A. Yes, you can add a personalised note at checkout. We will handwrite your message to make it a gift. We also have the option of buying gift-cards of set denominations.

A. While each piece comes with a self-guarantee of authenticity for each material used, if required, we can get a lab certification on price.

A. We have a 6 month warranty period in which we offer repairs free of charge.

A. Yes, all payments are processed through Razorpay gateway, ensuring complete data protection.

A. Yes, it is subject to back-end availability. Contact our email or number, and we will confirm within 2-3 business days.

A. Jobner is available online and with our Stockists- Ogaan Hauz khas and Chennai. Raw Mango Colaba, Mumbai. And The House of Things, Udaipur. In their physical locations.

A. We accept Visa, MasterCard, UPI, American Express and digital wallets. All transactions are secure, and we do not store any payment details.

A. No, we accept pre-paid online methods only.

A. No, Jobner does not have a resale or buyback policy.

A. Ready-to-ship pieces are dispatched within 3 business days. Delivery is based on our delivery partner’s routes and your specific location.
In case of express delivery in Mumbai, Delhi, Bangalore, Chennai, Hyderabad and Kolkata contact us on +91 8824723611. Made-to-order pieces typically take up to 30 days before dispatch.

A. Once your order is dispatched, you will receive a confirmation message with a tracking link via WhatsApp by us.

A. Yes, we offer international shipping to select countries. Delivery times and charges vary by destination. Please contact us or refer to our shipping policy for more information.

A. We use Secure Global Logistics partner for all deliveries both domestically and internationally.

A. No, once an order is placed, the delivery address cannot be changed.

A. Delivery charge inclusive of taxes is applied on all orders.

A. Please read our return and exchange here. policy for clearer understanding.

A. Please read our return and exchange here. policy for clearer understanding. 

A. No, Jobner does not have a resale or buyback policy.

A. Store your Jobner jewellery in a cool, dry location, shielded from direct sunlight and moisture. Use the pouch provided and store it in the Jobner box to protect it from scratches and tarnishing.

A. Avoid exposure to perfumes, lotions, and moisture.
Remove before swimming, bathing, or exercising.
Store separately in a soft pouch to prevent scratches.

A. Your Jobner piece is sturdy and built to last but a little extra care goes a long way! Be gentle in handling, avoid direct sunlight, minimise contact with water, keep it cushioned in its own box, preferably the one it originally came in. Do not apply too much pressure while wearing and removing.

A. Yes, we provide lifelong support for repairs and re-plating. Our team will assess the work required, and charges will apply based on the service.

A. Write to us at contact@jobner.in or contact us on +91 9257045032 with images of the damaged piece, and our team will guide you on restoration options.