Frequently Asked Questions
About JOBNER
JOBNER is a premium jewellery label brand offering a diverse range of exquisite gemstone- forward artisanal jewellery, designed to bring you the most unique pieces that each weave a tale of tradition through time.
Our creations are meticulously crafted by sixth-generation artisans from Jaipur, whose skill and artistry have been passed down through generations. This rich heritage is woven into every piece, ensuring that your jewellery is not only visually appealing but also a reflection of time-honoured craftsmanship. Our design team, founders, and artisans work to create pieces that inspire and reflect our connected stories.
At Jobner, we are gemstone forward, championing them as the hero of our pieces. We use only the finest quality semi-precious and precious stones, selected for their beauty, durability, and timeless appeal. Each stone is ethically sourced, and our designs aim to highlight the natural allure and significance of these gems.
Product Information
Yes, it is generally safe to wear silver jewellery for extended periods. However, individuals with specific metal allergies should consult a healthcare professional.
Silver can tarnish over time when exposed to air, moisture, and environmental elements. Proper care and storage can significantly extend the appearance and lifespan of your jewellery.
Jobner uses high-quality 22k micron gold plating on 92.5 pure silver for long-lasting beauty and durability. This premium plating ensures the jewellery retains its lustrous finish for years with proper care.
Jobner jewellery is designed with versatility in mind, seamlessly blending traditional craftsmanship with modern aesthetics. Each piece is carefully curated to transition effortlessly from casual to formal events, allowing you to style it for everyday wear or special occasions such as weddings or celebrations.
Jobner jewellery embodies refined elegance and timeless craftsmanship. Each piece is thoughtfully designed to enhance your most significant moments, offering a perfect balance of tradition and sophistication, whether for intimate gatherings or grand celebrations.
At Jobner, we use high-quality sterling silver, electroplated with a thick layer of 22k gold. We understand the need for luxury pieces that are light and can be used worry-free in your regular rotation, which is something gold poses a problem for, requiring more investment, care, storage and protection. Silver’s refined elegance makes each piece luxurious yet wearable, perfect for the modern connoisseur. Lightweight and easy to maintain, silver serves as the ideal base to showcase heritage and tell a timeless story. Jobner wanted to showcase the beauty and luxury of gemstones in a hassle free setting. Travel with, store and maintain your Jobner jewellery without a second doubt because of Jobner’s mindful make.
Care and Maintenance
Store your silver jewellery in a cool, dry location, shielded from direct sunlight and moisture. Use the pouch provided and store it in the JOBNER box to protect it from scratches and tarnishing.
- Wear your jewellery after applying perfume, hairspray, and makeup.
- Remove before bathing, swimming, or exercising.
- Store in a soft pouch separate from other jewellery.
- Clean gently without rubbing.
To maintain the brilliance of your gemstone jewellery, avoid exposure to chemicals, harsh sunlight, and extreme temperatures. Clean with a soft cloth and store separately to avoid scratching.
Services
Yes, we offer repair services, including re-plating options, to help preserve the quality and beauty of your jewellery. Please contact our customer service team via email or phone for assistance with repairs or replating.
Yes, Jobner offers bespoke design services for select pieces. You can contact our customer care team to inquire about custom orders, and we will work with you to create a unique design that reflects your vision.
Yes, you can add a personalised note at checkout. We will hand write the message and deliver it to your loved one.
Ordering and Payment
We accept most cards like Visa and MasterCard, along with popular wallets and UPI payment options. Your payment details are secure, and we do not save any card information.
Yes, all payment procedures are absolutely secure, ensuring your details are completely safe with us.
Yes, if a product is temporarily out of stock, you can request a restock or inquire about custom orders by contacting our customer service team.
Aside from our website, you can also find Jobner collections in select luxury multi-designer stores across India, including Ensemble India, Ogaan India, and The House of Things, at their in-person stores.
Yes, we offer international shipping to selected countries. Delivery times and charges may vary based on the destination. Please refer to our shipping policy or contact customer service for more information.
Shipping and Returns
Once your order has been placed, you will receive an email and WhatsApp message with your tracking details. For further assistance, feel free to reach out to us at any time via WhatsApp or email. We're always here to assist you with the journey of your purchase.
Ready-to-ship products are dispatched within 3 days. Delivery typically takes 5-7 working days..
We accept returns only in the event of an incorrect product being sent or if the received product is damaged or has a genuine manufacturing defect. For detailed return instructions, please refer to our return policy in our policies section.
We accept returns only in the case of an incorrect product or if the item has a genuine manufacturing defect. If you face any issues with your order, contact us within 48 hours at info@jobner.in or WhatsApp us at +91 8824723611. The item must be returned in its original, unworn condition with all packaging intact.
If you receive a damaged product, please email us a picture of the jewellery along with your order number. We will guide you through the next steps to resolve the issue.
Miscellaneous
We strive to ensure the colours are as accurate as possible. Slight variations may occur due to the effects of bright lighting during photography.
Every Jobner piece comes with a promise of authenticity that verifies the quality of the materials used, including the 92.5 pure silver base, 22k gold plating, and gemstones. This ensures that you are purchasing a genuine piece of high-quality jewellery that uses real, precious and semi-precious metals and stones.
Absolutely. Our jewellery is designed with durability in mind, making it easy to travel with. Each piece is lightweight yet sturdy, and we offer premium packaging that ensures your jewellery stays safe and untarnished during your travels.
Yes, all our jewellery is hypoallergenic and skin-friendly. Made with 92.5 pure silver and free of harmful metals like nickel and lead, our pieces are gentle on the skin, even for those with sensitivities.
For any other queries, please write to us at contact@jobner.in or connect with us at WhatsApp on +91 9257045032.